Via your personal account you can view the current status of your order: In progress = Your order is currently being processed by us Waiting for payment = Your order is not yet paid. As soon as we have received the payment we will start to process your order Additional check needed = If you are a company and have chosen to pay with 'Invoice 14 days' this status will be visible while we are doing our credit check process Credit Check Denied = If you are a company and have chosen to pay with 'Invoice 14 days' this status will be visible when the Credit Check did not go through. You will be contacted by us to select a different payment method Order is shipped = Your order is shipped from us. You can track your order via the track and trace number that has been sent out to you in a separate email Partially shipped = Your order has been shipped in more than one parcel. You can track your order via the track and trace number that has been sent out to you in a separate email Cancelled = Your order has been cancelled Closed = You order is closed Complete = Your order has been completed
What does the status of my order mean?
Order
- What does the lowest price guarantee mean?
- What does the best price label mean?
- Why does Any-Lamp charge a small order surcharge?
- What does the status of my order mean?
- What does the status of an item mean?
- How do I place an order?
- I have placed an order but have not received a confirmation by e-mail
- Is there a minimum order value?
- Can I change the shipping address in my order?
- I have already placed my order but still want to add products. Is this still possible?
- Why does Any-Lamp charge disposal fee for an order?
- How do I remove items in my shopping cart?